Unless noted below or in the product description, most
products can be returned directly to MAXestore.com within 20 days from the date
of invoice if all of the following requirements are met. Items returned must
first be issued a Return Merchandise Authorization (RMA) number. RMA numbers
are valid for 15 days only. Please allow 2-4 weeks to process refunds and
credit your account. Our Return Policy for software is consistent with the
manufacturer’s license agreement. We do not accept returns of Print heads, Media
(labels, ribbon, receipt paper, etc.), Software or Symbol Service Contracts.
For certain items all sales are final and returns are not available, see
product descriptions for information.
To receive credit, all products must 1) be returned in their original
packaging unopened, 2) include all manuals, cables, warranty cards, etc., 3) be clean,
without scratches and sealed in a factory fresh condition. All products must
be returned double boxed, with no markings or writing on the original box. If a
product shows signs that the entire product and packaging was removed from its
original box, a refund may be denied resulting in shipment of the product back
to the customer. Freight charges are not refundable. Customer is responsible
for shipping costs on returned items. If the returned item meets all the above
requirements, it will be accepted and a restocking fee will be applied
depending on the sale value of the returned items:
General Inventory Restocking Fees: only unopened products
15% of purchase price (minimum
$15) if a product(s) of equal or greater value is purchased as a
replacement
25% of purchase price
(minimum $35) if no replacement is purchased
*on orders over $2500, a
restocking fee of up to 25% may be applied in certain instances
Professional Services Restocking Fees:
All professional services,
including custom programming, card printing, and label printing are
non-refundable.
Refusal Fees:
A $25.00 refusal fee will
apply to all items that are not accepted by customer upon delivery.
Freight charges:
Freight charges for all returns are not refundable. Customer is responsible
for shipping costs on returned items.
DOA Policy
If a product arrives Dead On
Arrival (DOA), contact us immediately or fill out the online RMA request form.
Most products (excluding software and consumables) can be returned if DOA
within 30 days of invoice. DOA merchandise must be returned with all original
packaging and accessories for the return to be accepted. Full refunds are only
given to non-functional products. Customer is responsible for shipping costs on
returned items unless noted otherwise by MAXestore.com.
